Frequently Asked Questions
Everything you need to know about your premium tile project.
What is the typical shipping time for tile orders?
Most in-stock tile orders are processed within 1-2 business days. Shipping times vary by location but generally arrive within 3-7 business days via standard freight or ground shipping.
Can I request a sample before placing a full order?
Yes, we highly recommend ordering samples to see the color and texture in your space. Most of our mosaic tiles have a 'Request a Sample' option on the product page.
Are your mosaic tiles suitable for swimming pools?
Absolutely. Many of our products are specifically rated for submerged use in pools, spas, and fountains. Please check the product specifications for 'Pool Rated' certifications.
What is your return policy for unused tile?
We accept returns on unopened, full boxes of tile within 30 days of delivery. Please note that a restocking fee may apply, and custom orders or samples are non-returnable.
How do I calculate how much tile I need to order?
Measure the total square footage of your area and add 10-15% for waste, cuts, and future repairs. Our team is available via chat if you need help with the math.
Do you offer trade discounts for contractors and designers?
Yes, we have a dedicated Trade Program for industry professionals. Approved members receive exclusive pricing, volume discounts, and priority support.